Managed IT Services
Help Desk Services
IDP Consulting’s Technical Support Center is located domestically in New York. Our support engineers have been carefully selected based on their technical knowledge, communications skills, and customer services capabilities.
From the day they join the firm they actively participate in a continuous training program to enrich their knowledge and strengthen their capabilities. IDP Consulting’s staff along with its patent pending diagnostic process is what sets us apart from the competition.
Onsite Support Services
Onsite support is provided in two ways—scheduled and emergency response. Although we work diligently at proactively addressing issues before they occur we recognize we cannot catch everything. There will always be a need to troubleshoot and resolve various issues.
Some of these issues can and will be handled by the help desk but others are better dealt with onsite by one of our engineers. That is why we either schedule this time to be onsite managing these types of service requests or have resources available for those unforeseen problems. Our “just-in-time” service model was designed to insure we have the right resources to dispatch to client offices when needed.
Network/Server Monitoring
The ability to predict, quickly identify and resolve problems is the cornerstone to maintaining peak performance. IDP Consulting’s Network/Server Monitoring Services improve the reliability and performance by continuously monitoring and proactively managing critical system operations.
These services also enable IDP Consulting to more rapidly resolve unforeseen technology issues and produce meaningful activity reports that help quantify the business value of technology investments and improvements. The 24 x 7 proactive monitoring provides peace-of-mind that key components of the technology infrastructure are operating reliably.
Preventative Maintenance
Preventative maintenance is the primary contributing factor to minimizing disruptions caused by technology. IDP is a huge proponent of proactively managing technology environments and has proven analysis to substantiate their position. Preventative maintenance services manage the routine processes associated with the day-to-day operations of maintaining technology.
They include performance benchmarking, equipment operational integrity, data storage management, patch management, and a complete review of all logs. These services are typically delivered at night, or on the weekend, as not to disrupt the business.
Email Spam/Virus Filtering
Mimecast® offers a complete suite of managed services that delivers email, instant messaging and web protection, archiving, encryption, and message continuity, from one truly unified platform.
Only with Mimecast® can you instantly enable any combination of services that work together seamlessly, eliminate the need for a huge IT staff, and don’t require any hardware or software to be installed and maintained.
Remote Backup Services
IDP can automatically protect your data on a daily basis by backing it up and storing it in one of our secure data centers. This process is fully automated and extremely reliable.
Plus data can be immediately restored with the click of your mouse. It completely eliminates the worrying about whether you backed up your data at night.
Backup Management Services
For businesses that prefer to control their backup systems, IDP offers a service to manage this process. We will monitor and maintain backups on a daily basis.
Additionally, we will ensure that daily jobs are running and will monitor logs and resolve any critical errors. In the event of data loss, IDP will be there to restore your data and will ensure business continuity.
Advisory Services – Virtual CIO
Good sound unbiased advice on managing technology systems is crucial. That’s why we offer the services of a virtual Chief Information Officer, vCIO.
Their role is to provide your senior management team with all the insight and options related to both technology and business issues within your organization. Our vCIOs have more than 15 years of experience in creating budgets, strategies, and long term plans.
Additionally, they can assist in managing technology projects, resolving disruptions caused by third parties (e.g. Verizon, Time Warner, etc.), or conducting year-end audits and compliance reviews.
Technology Procurement Services
One of the fastest growing line item on any budget is the cost for technology equipment. Over the last several years we have worked hard to control these costs for our customers. Whether it’s locating the best source for procuring this equipment or negotiating the best financing we don’t stop until we get the best deal.
Based on the collective purchasing power of all our customers we have been able to structure special pricing contracts with a variety of sources.
Vendor Management
It’s extremely time consuming dealing with technology vendors relating to issue with a limited understanding of the problem. That’s why IDP offers vendor management services. We will deal with all communications regarding technology products or services.
Whether negotiating a new contract or troubleshooting a service outage, IDP acts on our client’s behalf to insure the best services/products are being delivered at the best price.
Asset Management
IDP will work with you to review your corporate assets and develop a lifecycle plan for both software and hardware.
This process will ensure that each member of your team is working with the right technology, which will increase workforce productivity.
Consulting & Advisory Services
Security & Compliance
Understanding how effective security controls are in preventing, identifying, and handling potential breaches has become increasingly important for organizations as they face the proliferation of external and internal threats. Today businesses place a higher value on information security and face growing regulatory requirements. The need for adequate information security practices is critical not only to both your business and client’s security, but to your bottom line. IDP Consulting’s certified security professionals are dedicated to helping companies both enhance security programs and comply with regulatory requirements. Our comprehensive collection of service offerings range from security assessments to penetration/vulnerability testing.
Technology Management Consulting
Good sound unbiased advice on managing technology systems is crucial. That’s why we offer the services of a Principal Consultant to act as an interim CIO, or a virtual CIO (vCIO). Their role in any engagement is to provide your senior management team with all the insight and options related to both technology and business issues within your organization. Our Principal Consultants have more than 15 years of experience in creating budgets, strategies, and long term plans. Additionally, they can assist in managing technology projects, resolving disruptions caused by third parties (e.g. Verizon, Time Warner, etc.), or conducting year-end audits and compliance reviews.
Project Management
At IDP Consulting, we understand how difficult it can be to effectively align your information systems and processes to help achieve your business objectives. Our team of experienced business and technology professionals are not only certified in both technology and project management disciplines, both are resourceful, versatile, and can help ensure maximum return on your technology investments. We use proven methodologies to create practical and customized approaches in helping you address your IT planning and project management needs.
Software Development & Integration
With more than 20 years of experience, our Development staff has helped many customers identify, understand and bridge their technology gaps, resulting in efficiencies throughout their organizations. Our certified professionals have a proven track record of successfully completing development projects on time and on budget. Our ability to develop reliable, extendable solutions for core applications and critical business processes is driven through our mature and proven Software Development Life Cycle (SDLC) and demonstrated within the following service offerings: application integration, web/application development, business intelligence and reporting services, and eCommerce.
Business Continuity Planning & Implementation
Events of the last few years — floods, blackouts, viruses, hackers, acts of terrorism — have cost companies lost revenue, customers, and valuable data. They have also opened the eyes of corporate executives who are now increasingly implementing recovery plans designed to quickly restore their operations should another calamity occur. While this may be a good reactive strategy, what if you could be proactive and avoid or minimize the impact such disasters could have on your operations? IDP’s Business Continuance services are the answer.
Technology Relocation Services
IDP Consulting can provide the skills necessary to address any individual component of a business relocation project, or to manage the project from the initial conception through a successfully completed move, such as: Planning and Budgeting, Telecommunications, Vendor/Trade Management, Technology Selection/Migration and Technology Relocation.
